Top travel agencies have mobile applications
The travel industry has grown exponentially over the last few years, becoming one of the fastest-growing industries in the world, serving millions of people annually. Today, over 50% of travelers choose to book their vacation through a travel agency. The consumers consider their personal data is properly secured and protected by the travel agencies. This means that people have started to trust travel agencies, being an opportune moment for your agency to gather more clients.
#HOW? Create a mobile application and upgrade your clients' experience.
You probably think that you already have a website where people book vacations, so you don't need a mobile application anymore. You should think twice. #WHY? Let’s look at some of the advantages brought to the travel agencies by mobile applications.
Improved customer service => improved customer satisfaction
Any tourist who goes on a vacation, thinks about the problems that could happen. Flight delays or cancellations, transfer failures, late or early arrivals, and the list goes on. They may seem trivial, but for someone who is travelling for the first time, these are some things that could ruin their vacation. It is your responsibility to make them feel safe. Therefore, through a mobile application, you can provide your client with real-time information about flight, transfer, and so on. Moreover, you can put your clients in touch with travel agency representatives to solve any problem right away.
Exclusive Discounts & Customized Offers
Who doesn't like to receive discounts when they use a service several times? Well, speaking of travel and vacations, you have many opportunities to offer discounts to your customers. You can start off by providing a discount on certain services for everyone who downloads your app and completes their first booking . After that, you can make deals with airlines, hotels, and other businesses to be able to provide your customers with discounts and special offers.
Or, you can implement a loyalty program in your app, through which your customers will gain bonus points for each reservation made in the app, exchanging them for plane tickets or free days at a hotel.
Always on smartphone
As we said before, you may think that you already have a website for your travel agency and you don’t need a mobile app. It is totally wrong. Let’s be REALISTIC! People may forget their keys, clothes, or even their money, when they go on vacation, but they keep their phones close at all times.
Therefore, if you have a highly optimized mobile app, customers will not use their phone just for pictures, but will also access your application to search for a restaurant or places to visit.